Introduction

DuraCube (“we,” “us”) is committed to safeguarding the privacy of our customers, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).(1)(1) https://www.oaic.gov.au/privacy/privacy-legislation/the-privacy-act

Information We Collect: We may collect the following types of personal information:

• Contact Information: Name, address, email address, phone number.
• Demographic Information: Occupation.
• Transaction Information: Details of products or services you have purchased from us, including specifications of joinery systems or customisation details.
• Technical Information: IP address, browser type, operating system, referring website addresses, and other technical data collected via cookies and similar technologies.
• Communication Records: Records of your communications with us, including emails, phone calls, and online interactions.
• Project & Specification Data: Details submitted via product enquiry forms, specification downloads, or portal registrations.

 How We Collect Information: We collect personal information through various methods, including:

• Direct Interactions: When you provide information through forms, emails, phone calls, or in person.
• Website Usage: Through cookies and similar technologies when interacting with our website, www.duracube.com.au.
• Third-Party Sources: From publicly available sources or third parties, where applicable, including industry platforms like Archify, Architecture & Design etc.

Use of Personal Information: We use your personal information for purposes including:

• Providing and delivering our products and services to you, including quoting, manufacturing, delivery, and after-sales support of DuraCube bathroom  joinery systems.
• Processing transactions and managing accounts.
• Responding to your inquiries, feedback, or complaints.
• Improving our products, services, and website functionality.
• Conducting market research and analysis.
• Sending promotional materials and updates, where you have consented to receive them.
• Ensuring the security of our website and services.
• Complying with legal obligations and resolving disputes.
  

Disclosure of Personal Information: We may disclose your personal information to:

• Service providers and contractors who assist us in delivering our services, including licensed installers, transport companies, and third-party manufacturers.
• Professional advisors, such as lawyers and accountants.
• Regulatory bodies, government agencies, or law enforcement, as required by law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security: We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no data transmission over the internet or data storage system can be guaranteed to be 100% secure.

Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To do so, please contact us using the details provided below:

• Email: ma*******@**********om.au
• Phone: 1300 387 228

Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance user experience, analyse site usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website,

Contact Us: If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

• Email: ma*******@**********om.au
• Phone: 1300 387 228
• Address: 13 Pullman Place, Emu Plains, NSW 2750, Australia

By engaging with us, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

This policy is effective as of 2026